Below you’ll find all practice policies in one place.

• Texting Privacy Policy • General Privacy Policy • Terms of Use • HIPAA Notice of Privacy Practices • Website Disclaimer • Contact Information

Arcadia Well Woman uses text messaging through:

• Nextiva for general office communication • Athenahealth (athenaCommunicator) for appointment‑related and administrative messaging

By providing your mobile number, you consent to receive text messages from Arcadia Well Woman through one or both systems.

Used for: • Scheduling questions • Insurance or administrative requests • Appointment confirmations • Non‑clinical communication only

Nextiva is configured with HIPAA‑safe restrictions, but it is not a HIPAA‑secure clinical messaging platform. We do not send PHI via Nextiva text messages.

Patients should not send: • Medical questions • Symptoms • Photos • Medication issues • Urgent concerns

Used for: • Appointment reminders • Check‑in links • Intake forms • Portal notifications

Athena text messages may contain links to secure tools, but PHI is not sent directly in the text message itself.

Clinical communication occurs only through: • The Athena Patient Portal • Phone calls • In‑office visits

We do not: • Send PHI via text • Diagnose or treat via text • Accept urgent medical questions via text • Monitor texting 24/7

For urgent issues, call our office. For emergencies, dial 911.

Reply STOP to opt out of: • Nextiva messages • Athenahealth messages (or update preferences in your Patient Portal)

Arcadia Well Woman collects only the information necessary to provide medical care, schedule appointments, and operate our practice.

• Contact information (name, phone, email) • Insurance and billing information • Medical history and clinical data (through Athenahealth) • Website form submissions

• Scheduling and appointment management • Medical treatment and care coordination • Insurance verification and billing • Patient portal communication • Practice operations and compliance

• We do not sell patient information. • We do not share PHI with third parties except as required for treatment, payment, or healthcare operations.

All medical information is stored securely within Athenahealth, a HIPAA‑compliant electronic health record system.

By using ArcadiaWellWoman.com, you agree to the following:

• Website content is for informational purposes only. • Nothing on the website constitutes medical advice. • Medical decisions should be made through consultation with our providers. • You may not misuse or attempt to access restricted areas of the site. • You may not reproduce website content without permission.

This section summarizes your rights under HIPAA. A full copy of our NPP is available in‑office and through the Athena Patient Portal.

• Access your medical records • Request corrections • Request confidential communication • Request restrictions on use or disclosure • Receive a list of disclosures • Obtain a paper copy of this notice

• Maintain the privacy of your PHI • Provide you with this notice • Notify you in case of a breach • Follow HIPAA and Arizona privacy laws

We may use or disclose PHI for: • Treatment • Payment • Healthcare operations

We will obtain your authorization for any other use.

• Information on this website is not intended to diagnose or treat medical conditions. • Online forms and messaging are not monitored 24/7. • Do not submit urgent medical questions through the website or text messaging. • Always call the office for medical concerns.

Arcadia Well Woman Phone: 480‑421‑9938 Location: Scottsdale, Arizona